Case Study †Starbucks - Business Improvement Portfolio

Question: Portray about business improvement portfolio - an instance of starbucks? Answer: Presentation Starbucks Coffee is the main American drink provider initially situated in Seattle, USA. It is positioned as the biggest espresso provider work in providing fine quality espresso in a monetarily manageable condition. Starbucks overwhelms the business with a piece of the pie of around 36.7% followed by Dunkin Brands Inc with around 24.6% piece of the pie and 38.7% involved by different brands together like Costa Coffee, Tim Hortons and McDonalds. As indicated by Biviji (2010) a specific association receives business improvement activities so as to expand the profitability in a financially savvy way. As indicated by the British Quality Foundation, the best methodologies that the associations receive are Lean six-sigma, business process reengineering and Benchmarking. From 2001 to 2008, Starbucks encountered a log jam in the business rate, a decrease in the client steadfastness levels and client footfalls and issues identified with overloading of items. To improve the conditions, to oversee stock expenses and to devise client centered methodologies, Starbucks chose to embrace lean six-sigma model inside their working strategy. The administration at Starbucks concentrated on the way that utilization of lean six-sigma will adequately help Starbucks to make a client support consistency and help expanding the brand estimation of the items (Kalnins and Stroock, 2011). Hypothesis examination As per Caudwell (2011) Lean six-sigma is a communitarian model utilized by the associations to improve execution by expulsion of pointless human squanders, lessen superfluous time cutoff points and control the assets stream. Augusto Cauchick Miguel and Marcos Andrietta (2010) proposed that appropriation of lean advances empowers the association in formation of top notch, deformity free, and worth included and practical items. Lean methods are commonly utilized by the car enterprises like Toyota for creation of 100% blunder free items. The idea of Sis Sigma was created by Motorola in 1986 to structure a profoundly taught program that will adequately convey an ideal item. The six-sigma process depends on the accompanying standards Nonstop spotlight on the basic and quality prerequisites of Customers and partners Comprehension of the procedure prerequisites that will have the option to convey basic and quality necessities to the clients Broad utilization of realities and factual information to comprehend the issues Building up an adaptable and point by point process Concentrate on nonstop improvement of the procedure in a deliberate manner Figure1: Lean Six-sigma Process (Source: Zhang, 2011, pp105) The strategy is received by around 600 associations all around the globe. Brati (2011) recommended that following are the significant advantages that incite the associations to embrace lean six-sigma. Decrease of deformities: The utilization of lean six-sigma approach has helped the associations to create imperfection free items. For example, Motorola in its six-sigma activity have effectively diminished creation absconds by more than 300 crease that has helped the organization to set aside to $11 billion as assembling costs (Clarkson and Eckert, 2005). Decrease of procedure time: Lean six-sigma intends to deal with the time wastage in the creation procedure for effectively lessening the lead-time. For example, LG hardware a UK based organization utilized lean six-sigma process in successfully lessening the lead-time from starting 56 days to 41 days. Further, the organization improved the stock control process by decreasing inbound drove time from 8 to 5 days. This caused LG to spare intrigue charges and cargo charges (Antony, 2007). Viable representative turn of events: The procedure includes the workers in the improvement procedure that makes the workers dependable and responsible consequently assembling a feeling of trust and straightforwardness inside the association. With the assistance of six-sigma approach the venture administrators at Microsoft had the option to achieve six-sigma green belt confirmation which expressed that the troughs at Microsoft were prepared to confront any difficult circumstance (Adebanjo, and Mann, 2008). Decrease in costs: Hu and Tian (2011) opined that decrease of lead time and decrease of waste in regard of human work and creation materials adds to the cost investment funds of the associations. The accompanying table shows the yearly investment funds that various organizations have had the option to make by utilizing lean six-sigma. Name of the organization Yearly reserve funds (rough figures) General electric $ 2 billion JP Morgan Chase $ 1.5 billion Honeywell $ 650 million Texas Instruments $ 590 million Johnson and Johnson $ 500 million Improvement in client esteem: The utilization of lean six-sigma by the car businesses have helped the organizations like Toyota, General Motors and so forth to effectively deliver vehicles in understanding to the basic necessities of the clients, decrease of assembling deserts at each phase of creation and improving the wellbeing factors inside the completed vehicles (Krajewski, Ritzman and Malhotra, 2010). Anyway separated from the accompanying advantages, the procedure likewise experiences certain debates that may add to the negative parts of the procedure. Trouble in usage: Chua and Banerjee (2013) recommended that the minor idea of use of six-sigma in controlling all offices inside an association is a perplexing procedure thus huge associations like Tesco think that its hard to adequately deal with all the divisions with the assistance of six-sigma systems. Home Depot, a retail organization, saw negative air influencing the representative resolve and client notion because of severe use of six-sigma in all offices. Despite the fact that the execution made the organization productive, anyway the organization saw decrease in the stock value (Basu, 2004). Budgetary limitation: The association actualizing six-sigma requires representatives who are adequately prepared from confirmed six sigma foundations. Consequently, little or medium estimated associations are unequipped for executing six - sigma because of high representative expense. Not reasonable for all organizations: The use of lean six-sigma ought to be made dependent on the kind of industry in which the organization is working. An exceptional disappointment was seen in 3M after the presentation of lean six-sigma (Dahm, 2011). Prior to the presentation of the procedure, the representatives at 3M were allowed the chance to utilize 15% of the absolute working hour as close to home examination hours. This system was embraced to permit age of inventive thoughts among the workers that contributed in the profitability of the organization. In any case, the presentation of unbending complete quality administration process made a firm circumstance that limited the development of innovative thoughts inside the association (Vemic-Djurkovic and Maric, 2010). Case application Starting speculations of Starbucks concerned interest in store foundation and propelling of new items. As indicated by Forbes investigation these speculations and quick shop openings added to the shallow development of Starbucks. The organization anyway didn't focus on the client activities and upkeep of stock and working expenses. Following are the significant issues that the administration at Starbucks required to illuminate so as to restore the faithfulness and spare expenses (Lagrosen, Chebl and Rios Tuesta, 2011). Enhancements in representative efficiency: Part time working understudies are the significant representatives of Starbucks so it gets hard for the organization to offer quality types of assistance. Accordingly, Starbucks requires giving preparing instruments to the augmentation in the profitability of the representatives. Enhancements in items and stores: Starbucks likewise need to improve their product offering by presenting huge items that will coordinate the basic requests of the clients. In addition, the organization needs to improve the store plan with the goal that the clients are more pulled in and devise procedures for upgrades of Starbucks experience (George, 2010). Advancement of client centered activities: The Company to expand the client footfall needs to utilize client centered activities like presentation of Starbucks dependability card. Recovering the brand esteem : The Company should reestablish the brand an incentive by recapturing the feelings of the clients concerning the brand (Cole, 2008). Considering the above issues that Starbucks need to determine it very well may be recommended that selection of lean will be powerful. Utilization of lean will improve the profitability by giving better preparing devices to the unpracticed workers of Starbucks. The utilization of the Queuing hypothesis approach inside the store will help Starbucks to improve the store plan and client stream. The utilization of six-sigma approach will help Starbucks to diminish the lead time on the creation of espresso and this will help Starbucks to invest more energy in associating with clients. Thus, the use of the lean six sigma will help Starbucks to successfully diminish the deformities rates and furthermore dispense with the loss from the assembling procedure (Furst, 2010). The lean six-sigma process is actualized utilizing five phases in particular characterizing the procedure that should be improved, measure the current procedure execution, dissect the information found out from the estimation, improve the mistakes inside the procedure and decide control strategies so as to improve the procedure (Antony and Banuelas, 2002). Use of lean six-sigma in Starbucks Starbucks costs items that are costlier than other espresso marks in any case; the client steadfastness of Starbucks is a consequence of the high consumer loyalty and pleasurable experience that Starbucks offers (Marksberry, 2011). Characterize In this stage, the administration at Starbucks will characterize the significant issue that should be tended to. Here the significant issue of Starbucks is to keep up a consis

Childhood obesity in the United States Free Essays

Youth heftiness in the United States and universally has become a wide spread general wellbeing calamity. Throughout the years youth stoutness has expanded at a fast pace. This paper will show the consequences of the information assortment strategy, the information examination system, and the finish of how to apply the foundation and approach of the exploration procedure with the issues in human services, and apply the accentuation on youth heftiness. We will compose a custom paper test on Youth weight in the United States or then again any comparative theme just for you Request Now Information Collection: The information assortment technique was fitting for this examination since youngsters were included and the exploration depended on past investigations previously performed. The assortment technique utilized was an assessed and definite â€Å"search of CINAHL, MEDLINE, ERIC, Academic Search Premier information bases was done for the timeframe 1999-2011† (Karnik Kaneka, 2012, p. 1). Catchphrases for this pursuit were â€Å"calorie lopsidedness, youth weight, intercessions, physical action, and strategy changing† (Karnik Kaneka, 2012, p. 1). The subjects explored were kids, the fitting moves to be made were parental assent and management; the characters of the youngsters stayed unknown all through the examinations. In view of the results of the exploration, there was no mischief or antagonism to the youngsters taking an interest in the examination venture. The disguise of the kids was the fundamental worry for the examination, along these lines the kids would not experience the preferences and maltreatment for building up an overweight condition, eating an undesirable eating regimen, and not working out. There was no correspondence of individual names, or distinguishing element of the kids inquired about. Information Analysis Procedure: The arrangements and strategies are suitable for the kind of study led and the outcomes got from the exploration addressed the theory that the scientists were thinking about. The examination was focused on preset standards and questions. The subjective information depends on numerical realities, which were separated from the National Health and Nutrition Examination Survey (NHANES) as indicated by Karnik Kaneka (2012) the report expressed the accompanying: In the years 2007-2008 there were an expected 16. 9% of teenagers and kids matured in gatherings of 2-19 that were over weight. The complete number of youth heftiness cases for youngsters in preschool between the ages of 2-5 for young men and young ladies expanded from 5. 0% to 10% between the long periods of 1976-1980. In the years 2007-2008 youth weight expanded from 6. 5% to 19. 6% in youngsters who were 6-11 years of age. With the information that was gathered during a similar timeframe for young people matured 12-19 years of age weight expanded from 5. 0% to 18. 1% (Karnik Kaneka, 2012, p. 2). The non-measurable techniques for audit and the concentrating of social marvels have subjective research concerned. The exploration is speaking to an essential strategy in which subjects and gatherings show up through examination of data accumulated by procedures for instance, contextual analyses, perceptions, meetings, and tapes. Tests are regularly little and are frequently designated deliberately. Depictions must be point by point when they are of subjective research and are the viewpoint of all examination individuals as a method of analyzing certain issues and issues under investigation (McCroy, 2013). In this subjective research the article comprises of the data found according to hereditary qualities, conduct, ecological elements, and intercessions. Hereditary components may influence the digestion, through changing fat, vitality utilization, and vitality payment. Innate characteristics may cause youth heftiness. Youth heftiness can be brought about by social issues. The food and beverages that youngsters are ingesting cause more vitality, and isn't being utilized in the right way. With the bigger bits of food that youngsters are eating which are high in glucose, and starches, the vitality utilization is higher than the vitality consumption. This can prompt weight gain in kids and cause youth stoutness (Karnik Kaneka, 2012). Youngsters who are not genuinely dynamic are inclined to heftiness. The vitality that is picked up should be appropriately offset with the vitality utilized (Karnik Kaneka, 2012). There is an acknowledgment that numerous youngsters and kids are nonattendance of the vital amount of some physical action; in this way the calories are not being utilized appropriately, which can prompt corpulence. In Iran there was a blended techniques study which went to demonstrate that there is a deficiency of safe places that has simple access for kids to get the physical movement they need. The idle way of life might be caused in light of the fact that there are no offices, for instance, safe walkways, parks, and ways to ride bikes on. The primary obstructions for these teenagers were the unsupportive families. It is seen that idle ways of life are a major piece of youth weight. Youngsters today invest a great deal of energy sitting and playing computer games, staring at the TV, and utilizing their PCs. Youngsters will in general eat more treats while they sit sitting in front of the TV and playing computer games and are investing increasingly more energy with no physical movement. These formative issues are a merciless cycle. Youngsters are increasingly inclined to an inert way of life in view of staring at the TV, devouring bigger segments of food that are more vitality thick, and with an absence of physical action, this has caused an ascent in youth stoutness. TV commercials show nourishments that are high in sugar; this leads kids to settle on an inappropriate decisions with regards to eating healthy, and can prompt weight increase and youth stoutness. Natural variables hugy affect youngsters, school, home and the network is a portion of these impacts. Guardians who connect with their youngsters have a tremendous impact with regards to their child’s food decisions and can rouse them to carry on with a more beneficial way of life. A tremendous measure of children’s time is spent in school; schools can assist with offering solid food decisions and increasingly physical action to help advance a more advantageous way of life. With the absence of accessibility and moderateness of sound food it can influence a child’s nourishment. End: The arrangements and methodology are proper for the kind of study led and the outcomes got from the examination addressed the speculation that the scientists were thinking about. The investigation was fixated on preset rules and questions. Youth corpulence can be settled through avoidance, training, and legitimate intercessions related to carrying on with a solid way of life with the best possible nourishment propensities and physical movement. Youth weight can be diminished with support from the children’s guardians. There should be a usage of schools and legislative checking of the achievement or disappointment of the intercessions. In the event that intercessions are not working, at that point there ought to be a reconsideration of mediation to forestall youth corpulence. Step by step instructions to refer to Childhood heftiness in the United States, Papers

How to Write a Cause and Effect Essay Sample

How to Write a Cause and Effect Essay SampleThe best way to teach your students about the basic principles of study is by using the best and most popular causes and effects essay samples available in the market. Since the topics on which students are going to write essays vary according to their academic and personal interests, it is important that you teach them the basics before they can take the big plunge. You can find best quality causes and effects essays at your own leisure on the internet.The best way to teach your students about the basic principles of study is by using the best and most popular causes and effects essay samples available in the market. Since the topics on which students are going to write essays vary according to their academic and personal interests, it is important that you teach them the basics before they can take the big plunge. You can find best quality causes and effects essays at your own leisure on the internet.The best way to teach your students ab out the basic principles of study is by using the best and most popular causes and effects essay samples available in the market. Since the topics on which students are going to write essays vary according to their academic and personal interests, it is important that you teach them the basics before they can take the big plunge. You can find best quality causes and effects essays at your own leisure on the internet.The best way to teach your students about the basic principles of study is by using the best and most popular causes and effects essay samples available in the market. Since the topics on which students are going to write essays vary according to their academic and personal interests, it is important that you teach them the basics before they can take the big plunge. You can find best quality causes and effects essays at your own leisure on the internet.The best way to teach your students about the basic principles of study is by using the best and most popular causes an d effects essay samples available in the market. Since the topics on which students are going to write essays vary according to their academic and personal interests, it is important that you teach them the basics before they can take the big plunge. You can find best quality causes and effects essays at your own leisure on the internet.The best way to teach your students about the basic principles of study is by using the best and most popular causes and effects essay samples available in the market. Since the topics on which students are going to write essays vary according to their academic and personal interests, it is important that you teach them the basics before they can take the big plunge. You can find best quality causes and effects essays at your own leisure on the internet.The best way to teach your students about the basic principles of study is by using the best and most popular causes and effects essay samples available in the market. Since the topics on which studen ts are going to write essays vary according to their academic and personal interests, it is important that you teach them the basics before they can take the big plunge. You can find best quality causes and effects essays at your own leisure on the internet.The best way to teach your students about the basic principles of study is by using the best and most popular causes and effects essay samples available in the market. Since the topics on which students are going to write essays vary according to their academic and personal interests, it is important that you teach them the basics before they can take the big plunge. You can find best quality causes and effects essays at your own leisure on the internet.

Essay on Life in Prison - 1857 Words

Life in Prison Cody Cotten CJA/383 December 21, 2010 Chet Madison Jr. Life in Prison When an individual is introduced to the prison life, after violating rules and laws, he or she must come to terms about the journey he or she are about to take behind bars in prison. No one can save them, or do their time for them, and a majority of their freedom has been stripped from them either temporarily or permanently. Prison life deals with all walks of life and is not discriminative toward any race. In this paper I will discuss my perspective on prison life, policies I would enforce an inmate’s need for respect, changes on correctional policy, and why people commit crimes. I have learned many things about prison life. I†¦show more content†¦When incarcerated you have to learn the prison slang to survive. Understanding prison slang was mandatory to survive in prison; the inmates had to learn this langue because it was vital to communicate efficiently with other inmates. Inmates knew if they used the word â€Å"Punk or Niggas† there would be a fight if you weren’t close with a black inmate. Policies I would Enforce to Aid Inmate Adjustment Prisons have many policies set in place to help aid inmates’ with adjusting to prison life. No matter what policies are set in place to help aid inmates they will always have a hard time especially for first timers. According to Frank Schmalleger and John Ortiz Smykla (2009) new inmates face major problems because of the loss of liberty, lack of material possessions, the depravation of materials and services, the lack of heterosexual relationships, and feeling unsecured. I think that inmates can be helped with the adjustment process by initiating and enforcing a program to deal with such issues. I think I would eliminate policies that are designed to make prison life unpleasant and concentrate more on policies that help inmates progress in their educational and rehabilitation programs. One policy that is very important to inmates is to feel safe in their prison environment. As a result there have been many debates on the rights of the inmates. I think the most important policy I would enforce is educational programs that willShow MoreRelatedLife in Prison1834 Words   |  8 Pagesimprisonment. As times past by the prison has taken on various shapes and forms. The quality and most conditions of prisons have changed in order to provide better living conditions for the inmates, but the main purpose of the prison has never changed, the online article Welcome to Stop the Crime states that â€Å" a prison have four major purposes, these include retribution, incapacitation, deterrence and rehabilitation† (stoptheaca.org). This shows that the prison is there to ensure that criminals payRead MoreThe Prison of Life1817 Words   |  8 Pagesinquisitive of creatures, had always sought the meaning of life. The answer had varied; to an altruistic person, man was made to serve the common good wheras to a Douglas Adams fan, the answer was merely 42. Philosophers dedicated their lives for the meaning of life and the reason for our existence here on Earth. Unlike other philosophers such as John Locke and Ayn Rand, famed writer Albert Camus believed that life had no meaning. According to Camus, life was, simply stated, absurd. Camus asserted three mainRead MoreLife And Life Of Prison1259 Words   |  6 Pages Twenty years to life in prison, this is what I woke up to one cold December morning. I had been falsely accused of a crime. It all started a couple of weeks ago. I had gone to the local gas station to pick-up some groceries to fix my family a surprise breakfast. I had planned to go home and fix them eggs, bacon, waffles, and grits. It would have been perfect, just to have a family meal. I had arrived at the gas station and proceeded to go into the store to get the groceries that I needed. All ofRead MorePrison Life Essays1953 Words   |  8 PagesPrison Life Most people have no idea what it feels like to be in prison, statistically only one out of every five people will know what its like to be in prison. Approximately 1.4 million people out of the U.S.s 280 million people are in prison. (Thomas, 2) The only reason people know about prisons is because of the media. The news, movies, and books all contribute to peoples stereotypes about prisons. Prisoners receive three meals a day, workout facilities, a library, as well as other thingsRead MoreEssay on Life in Prison1771 Words   |  8 Pagesa room with 84 adults, chances are two of them have been in prison. One out of 42 adults in the United States has been incarcerated. 2.3 million people serving time behind bars outnumber the residents of the fourth largest U.S. city. According to California Prison Focus, â€Å"no other society in human history has imprisoned so many if its own citizens.† The U.S. has locked up more people than any other country (Paleaz, 2013). Are pr isons in the U.S. doing what they were intended to do? Out of theRead MorePrison Life in the UK1246 Words   |  5 Pagesunwanted. The members of the prison population can range from petty thieves to cold hearted serial killers; so the conflict arises on how they can all be dealt with the most efficient way. The sides can result in a wide range of opinions such as simply thinking a slap on the wrist is sufficient; to even thinking that death is the only way such a lesson can be learned. While many believe it is ok to punish and torture prisoners, others feel that cruel treatment of prison inmates is wrong because itRead MoreThe Prison Life : Sarah Water1560 Words   |  7 PagesThe prison life In the year 1999, Sarah Water wrote a fiction novel called affinity. 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ThereRead MoreLife Within Prison Walls1181 Words   |  5 Pagesare convicted, you go to prison. This is common knowledge throughout America and the world. What most citizens don’t know is that within prison walls, there is a lifestyle much different than the life you and I are used to outside of bars. Within the walls of American prisons, the occupants are deprived of many freedoms you and me take for granted. There is not much to do. Many inmates used drugs outside of prison, so there is a high demand to smuggle drugs into the prison system for use by the inmatesRead MoreDeath Penalty and Life in Prison16 23 Words   |  7 Pagesasking can someone hide himself secret in secret from him a person cannot , because God presence is everywhere. ------------------------------------------------- Acts 17:24-28: It tells how God is the creator of all living things he gave all things life also breath. We are Gods offspring. ------------------------------------------------- 2 Timothy 2:13: God formed Adam and Eve ------------------------------------------------- Hebrews 6:18: Tells how God has suffered being tempted that he is able

Integrating Technology Based Teaching Strategies - 816 Words

Nursing education has undergone a wide range of changes in the past decade. The foundation for these changes are some of the major events such as; radical transformation – a report released by Carnegie Foundation, the Affordable Care Act, a report released by the Institute of Medicine regarding the innovation in nurse education, and an initiative called as the Future of Nursing: Campaign for Action (Robert Wood Johnson Foundation [RWJF], 2012). Some of the major changes in nursing education are; technological expansion, the integration of evidence-based practice in the health care delivery system, emphasis on life-long learning, and focus towards student-centered learning (Billings Halstead, 2012). Technological Expansion The fast advancement in the technological fields has forced the nursing faculty to adapt those changes and integrate technology-based teaching strategies in nursing education. Though the integration of newer teaching strategies by using technology can be stressful for nursing faculties with little computer knowledge, it is a need for the students of the computer age. One way to assist faculty overcome this challenge is by offering programs that assist the faculty to gain competency to use technology in their teaching ventures such as; Teaching Learning in Web-Based Courses Certificate Program, The Education Scholar Program, Technology Fellowship Program etc. (Axley, 2008). Integration of evidence-based practice Evidence-based nursing practicesShow MoreRelatedTechnology in The Classroom Essays895 Words   |  4 PagesFor 21st century educators, the use of technology in the classroom has no longer become an option, but a requirement. As the student bodies being taught continue to change, so do their educational needs. 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The Eternal City - 1418 Words

The establishing of Rome to the beginning of civilization, It is so old, it is today known as â€Å"The eternal city†(1). Ancient Rome was one of the greatest empires of the century. Rome was accepted to be established around 509 B.c. It began turning into a country after the Romans drove out the Etruscan lord. Little did the Romans realize that driving out their lords was the start of the best and biggest realms ever known to history. After the fall of Monarchy another type of government was setup, called the republic. Which they thought would keep any people from picking up an excessive amount of force. As stated by Moses Hadas in Tacitus â€Å" Besides, in a state able to rely on so many distinguished men everything should not be entrusted to a single person: a group could more easily carry out the duties of the government by pooling their efforts.†(Annals i.II) Between the years 509 B.c. furthermore 133 B.c., Rome adjusted the so called â€Å"Republic Government† to fit the need of the individuals it served. Besides developing a new government the Romans created a military force to invade not just Italy, as well as the whole Mediterranean world. In the early republic the leaders controlled force, of areas they represented. Representatives, who served for life, got the duty to translate laws and acted as judges. In the occasion of a war the senate may choose a dictator figure that ruled for just s ix months in time of crisis. 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Self Reflection On Communication Samples †MyAssignmenthelp.com

Question: Discuss about the Self Reflection On Communication. Answer: Introduction: Effective interpersonal communication is extremely important for maintaining patient safety. Communications between patients, doctors, nurses as well as other healthcare staffs are important for care process of the patient. Miscommunication between any of the members can lead to medication errors, adverse events, long stays of patients in hospitals, poor quality life of patients, readmission, more sufferance, deaths and many others. Effective communication between all the members helps to maintain updates about the condition of the patients which prevent errors form happening. This improves patient care and also safety (McCarthy et al., 2014). The following paragraphs will mainly highly three important situations where I analyzed communication skills to witness my weakness and strengths. Then I successfully developed a goal chart which I would follow to develop my skills for better patient safety. Three instances and self reflection on communication: First case: talking with a patient or stranger: In the first situation where I had to confront a patient in my placement, I realized that I could not properly start the conversations I was quite tensed at the back of the head. Moreover, while as per my theoretical knowledge I tried to develop a therapeutic relationship by trying to develop an environment where transparency could be maintained (Kourkota Papathanasiou, 2014). However, I noted that although the patient was quite extrovert but I could not make him at ease as I was introvert and could not help him to narrate his issues. The patient was being conscious about whether I was hearing as I could not engage in a two way talk into the discussion. As a result the patient could not connect with me properly and a trustworthy relationship could not be initiated. Second case: conversation with senior nurse for asking for favour in delegation procedure In the second case, I had to leave my shift early and therefore I needed to delegate my job to another nurse for which I needed to take permission from senior nurse. As I needed help form her, I politely approached the senior nurse discussed my issues entirely. My polite approach was liked by her. I communicated with her first though an email to which she called me in her cabin and we discussed the issue. I handed over the patient documentations in details to her where she noted the minute points I have noted down. Moreover I also informed her about the patients personal choices, her allergies and other important facts. My sequential way of explaining things was liked by her and she was impressed by me. Third case: asking a friend for a favour In the third situation, I had failed to attend an important class which discussed the pathway of action of a medication in the training class from the trainer. A friend decided to teach me entirely about the procedure. However, I had faced many issues as I grew impatient form her slow reading procedure. I am an impatient listener. Moreover as I was not giving my feedback after each step of the medication, she was not being able to understand whether I was getting the lesson or not. My feedback giving skills were also poor. She got irritated and decided not to teach me anymore although we reconciled later. However, this might affect my professional life later I this situations occur during interactions with my patients. Communication strengths and weakness: First case: talking with a patient or stranger: My weakness that I have identified in my interactions with different individuals is that I am not good in starting any conversation and have biasness about the speaker which mainly constricted my conversations. Moreover I am quite introvert and therefore cannot establish good rapport with the speaker. If such thing happens with the patients, I may not be able to know important events or preferences of the patient which might be important for planning his care (Riley, 2015). Second case: conversation with senior nurse for asking for favour in delegation procedure Secondly, I have realized strength in me is that I conduct my documentation procedures very minutely. Moreover, I discuss updates and information in a properly sequential and detailed manner so that the listener does not have any query left. I maintain a smooth flow in my describing events so that no queries remain in the listener. This would help me when I will be providing health education to patient and family members who will help them to gather information about their ailments and their care plans (Willims, Llten Boggs, 2015). Third case: asking a friend for a favour Another weakness I noticed is that I am an impatient listener and I do not have proper feedback giving skills which might also affect the quality of service provide to patients. These poor attributes might harm patients autonomy and dignity as he might feel that he is not heard or responded to. Communication goals and objectives: I need to properly plan strategies which would help me to overcome my weakness and strengthen the good aspects that I possess. In order to do so, I will first attend community workshop classes on developing communication skills so that I can overcome biasness and introvert attitude. It would teach me to develop an easy flow in the conversation which will provide satisfaction to the patient as he will fill respected. I will also go through several journal articles and discuss issues with my mentor about how to develop my feedback giving skills and listening skill. As she is experience, she will provide me with options which will benefit me. I will also go through YouTube video and internet articles for an overall development of communication. I will also attend training classes at the healthcare center for betterment of my communication. I will set up a time frame of about 8 months during which I will perform these activities. I will then set up an evaluation period of two months. Fol lowing this, I will try to note down and reflect my changes so that I can understand whether I had been properly communicating or not. Conclusion: From the entire reflection, it was seen that I face biasness when I meet new people and are introvert towards them. Moreover I also have improper listening and feedback giving skills. All these skills will result in imperfect communication with the patient and family members which will ultimately affect the quality of the service. Ineffective communication can result in different types of errors which may compromise the patient health and result in long hospitals stays, high sufferance and preventable deaths. Therefore, after reflecting I have identified my weakness and strengths and accordingly have set up strategies which I would adopt to overcome the communication issues. I would then evaluate myself closely so that I can become skilled and effectively communicate with patients and also with other healthcare professionals. References: Arnold, E.C. Boggs, K.U., 2015.Interpersonal Relationships-E-Book: Professional Communication Skills for Nurses. Elsevier Health Sciences. Kourkouta, L. Papathanasiou, I.V., 2014. Communication in nursing practice.Materia socio-medica,26(1), p.65. McCarthy, B., Trace, A. O'Donovan, M., 2014. Integrating psychology with interpersonal communication skills in undergraduatenursing education: Addressing the challenges.Nurse education in practice,14(3), pp.227-232. Riley, J.B., 2015.Communication in nursing. Elsevier Health Sciences. Williams, K.N., Ilten, T.B. Bower, H., 2016. Meeting communication needs: topics of talk in thenursing home.Journal of psychosocial nursing and mental health services,43(7), pp.38-45.